🔁 Refund & Exchange Policy

We want you to feel confident about every purchase with Veloura by Sidra Ahmed. If something doesn’t feel right, we’re here to assist you.

---

✅ Eligibility for Refund or Exchange

You can request a refund or exchange within 7 days of receiving your order, provided that:

• Items are unused, unworn, and in their original packaging with all tags intact.

• A valid proof of purchase (order number or receipt) is provided.

---

💳 Refund Process

• Once we receive and inspect the returned item, you’ll be notified of the approval status.

• If approved, the refund will be processed to your original payment method within 5–7 business days.

---

📦 How to Request a Return

To initiate a return or exchange:
📩 Contact us via WhatsApp, Instagram DM, or FB Page.

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.