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Veloura by Sidra Ahmed — Customer Information


✨ About the Brand

At Veloura by Sidra Ahmed, we proudly offer a curated collection of high-quality, designer-inspired handbags for women who love timeless fashion and everyday luxury. Each piece is carefully selected to reflect global style, elegance, and functionality — made accessible for fashion lovers across Pakistan.

We are not affiliated with any original designer brands. All products are independently sourced and curated, inspired by luxury fashion aesthetics while maintaining affordability and premium quality.


🛍️ Order Confirmation

Once you place your order, you will receive a confirmation message via WhatsApp or email with all order details.
➡️ Please note: Your order will only be processed after confirmation.
To avoid delays, we request that you confirm promptly. Unconfirmed orders may be held or canceled after 48 hours.


🚚 Shipping & Delivery

  • Orders are typically shipped within 2–4 working days after confirmation.

  • Delivery time may vary based on your location within Pakistan.

  • We work with reliable courier partners to ensure your order arrives safely and on time.

  • You will receive tracking info once your order is dispatched.


🔁 Refund & Exchange Policy

We want you to love your purchase! If something doesn’t feel right, we’re here to help.

Eligibility for Refund or Exchange

  • Request must be made within 7 days of delivery.

  • Items must be unused, unwashed, and in original packaging with tags intact.

  • A valid proof of purchase (order number or receipt) is required.

💳 Refund Process

  • Once we receive and inspect the return, you’ll be notified.

  • If approved, the refund will be processed to your original payment method within 5–7 business days.

📦 How to Return

  • Contact us via WhatsApp, Instagram DM, or Email to initiate a return.

  • Customers are responsible for return shipping unless the item is defective or incorrect.


📢 Important Disclaimer

Veloura by Sidra Ahmed offers designer-inspired products only.
We are not affiliated, associated, or endorsed by any original designer brands.
Our products are independently curated and crafted, intended for individuals who seek luxury-inspired fashion at accessible prices.